Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by LoyKey Pte. Ltd. (collectively, “LoyKey,” “we,” “our” or “us”) when you use our website https://app.loykey.com (“Website”) and customer loyalty program services (“Platform”) (together, the “Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access, and correction of personal information collected through our Services.

This Website is owned and operated by LoyKey Pte. Ltd., a company incorporated in Singapore. We are the data controller of personal information submitted through our Services.

By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will indicate the latest revision date at the top. Where appropriate, we may also provide additional notice (e.g. email or platform notification).

INFORMATION YOU PROVIDE TO US

We collect personal data that you provide directly via the Services, including but not limited to:

  • Name, email address, company name, postal address, phone number

  • Account registration and profile information

  • Communication content via support channels or social media

  • Payment-related data (processed securely by third-party providers such as Stripe, whose policy is at https://stripe.com/privacy)

INFORMATION WE COLLECT AUTOMATICALLY

When you use our Services, we may automatically collect:

  • Log data: IP address, browser type, device identifiers, access times, pages viewed

  • Cookies and similar technologies: See our Cookie Policy for details

INFORMATION FROM THIRD PARTIES

We may collect information about you from third parties, such as social login providers (e.g., Google), and integrate it with data we already hold to better provide our Services.

USE OF INFORMATION

We use your information to:

  • Provide, maintain, and improve the Services

  • Manage your account and deliver requested services

  • Communicate with you (e.g., service updates, promotions, support)

  • Monitor trends, usage, and improve security

  • Detect and prevent fraud or unlawful activities

  • Personalize user experience and display relevant content

  • Conduct internal research and development

  • Comply with applicable laws and regulations

DISCLOSURE OF INFORMATION

We may share personal data with:

  • Service providers who assist in business operations (under confidentiality agreements)

  • Regulatory authorities, legal entities or enforcement bodies as required by law

  • Affiliates and subsidiaries under common ownership, as needed to provide our Services

  • Prospective buyers in the event of a merger, acquisition, or sale

  • Analytics and ad partners for platform optimization (e.g., Google, Facebook, LinkedIn)

  • With your consent or as directed by you

We may also share anonymized or aggregated data that cannot reasonably identify individuals.

CROSS-BORDER DATA TRANSFER

By using the Services, you acknowledge that your information may be transferred and stored outside your country of residence, including in jurisdictions such as Singapore and the United States. These locations may have different data protection laws, but we will take steps to ensure your data is treated securely and in accordance with this Policy.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting obligations, or to resolve disputes.

SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

YOUR RIGHTS & CHOICES

Subject to applicable laws, you may:

  • Access, correct, or update your personal information

  • Withdraw consent for marketing communications or other processing

  • Request deletion of your personal information (subject to legal obligations)

To exercise these rights, contact us at info@loykey.com. We will respond within a reasonable timeframe.

If you are an employee or end-user of a customer, please direct your request to the relevant company. We will assist that company as needed.

COOKIES

You can set your browser to refuse cookies. However, disabling cookies may impact some functionalities of our Services. For more details, refer to our Cookie Policy.

MARKETING

You may receive marketing communications from us if you have opted in or if it’s permitted by law. You can opt out at any time by clicking “unsubscribe” in our emails or contacting info@loykey.com.

THIRD-PARTY LINKS

Our Website may include links to other websites with their own privacy policies. We are not responsible for the content or privacy practices of those sites.

CONTACT US

If you have questions or concerns about this Privacy Policy, please contact:

LoyKey Pte. Ltd.
68 Circular Road, #02-01
Singapore 049422
Email: info@loykey.com